How to Set Up Your Email / SMTP To Send Emails With Your Own Domain

To send emails from your own domain through Reluxity CRM, you need to configure your SMTP settings correctly. This guide walks you through everything you’ll need, including provider rate limits and alternative options if your limits are low.

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✅ What You’ll Need Before Starting

• SMTP server address (e.g., mail.reluxity.com if you host email with Reluxity)

• SMTP port number (commonly 587 or 465)

• Email username (usually your full email address)

• Email password (or app-specific password)

• Encryption type (TLS or SSL)

• From Name (the name recipients will see)

• Reply-To address (where replies should go)

💡 Note:
If you have email hosting with Reluxity, your SMTP server is will bemail.reluxity.com.
If you use another email provider, you’ll need to get your SMTP credentials directly from them—check their help docs or contact support.

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🔐 Important

• SMTP setup to send emails from your own domain is available only on paid CRM plans.

• The free version sends emails from mail@reluxity.com with your name and sets your Reply-To address so recipients can still respond to you.

• Upgrading lets you send from your own domain, which improves trust, branding, and deliverability.

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📌 Understanding SMTP Rate Limits

Each email provider enforces sending limits—how many emails you can send per hour or per day through their SMTP servers. Knowing your limits helps avoid delivery delays or blocks.

Typical limits by provider:

• Gmail (free): ~100–150 emails/day

• Google Workspace: Up to 2,000 emails/day

• Microsoft 365: ~10,000 emails/day

• Zoho, GoDaddy, Bluehost, etc.: Varies widely (sometimes as low as 100–300/day)

If you’re sending newsletters, automated campaigns, appointment reminders, or follow-ups, check your provider’s limits to avoid interruptions.

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✅ Prefer No Limits? Use Reluxity’s Mail Server Instead

If your provider has low SMTP limits—or you prefer not to manage SMTP—you can let ReluxityCRM send emails on your behalf using our servers.

• No daily/hourly sending caps

• Fully managed deliverability

• Custom Reply-To address so replies go directly to your inbox

• Requires a few DNS records (SPF/DKIM) to be added to your domain’s DNS (if you control DNS)

This is ideal if you want scalable, reliable email delivery but don’t want to deal with SMTP setups or limits.

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📢 Important: When You Need SMTP Credentials and How to Get Them

1. If Your Domain & Email Are Hosted With Reluxity

• Your SMTP credentials will be:

  • SMTP Host: mail.reluxity.com

  • SMTP Port: 587

  • Encryption: TLS

  • SMTP Username: your email address hosted with us (e.g., you@yourdomain.com)

  • SMTP Password: the password you set up with us

• We manage your email hosting and DNS for you—no manual DNS setup needed.

• To set up a new email address hosted on Reluxity (and get your SMTP credentials), please contact support@reluxity.com.
  Note: Your domain name must be hosted with Reluxity to use this service.

2. If Your Domain Is Hosted Elsewhere and You Have SMTP Credentials

• Provide your SMTP login info from your existing email provider to ReluxityCRM.

• Emails will send through your provider’s SMTP server using your credentials.

3. If Your Domain Is Hosted Elsewhere and You Do Not Have SMTP Credentials

• You won’t be able to send emails directly from your domain using ReluxityCRM.

• Emails will be sent from mail@reluxity.com with your name and Reply-To set to your email address.

• No DNS changes are required.

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🛠 Step-by-Step SMTP Setup Instructions

1. Log in to your CRM with admin privileges.

2. Go to Settings (gear icon, top right) → Email Settings → Email Setup.

3. Fill in your SMTP details:

   • SMTP Host: Your SMTP server address

   • SMTP Port: Port number (587 common for TLS)

   • Encryption: TLS or SSL

   • SMTP Username: Your full email address

   • SMTP Password: Your email password

   • From Name: Name you want recipients to see

   • Reply-To Address: Where replies should be sent

4. Click Save.

5. Click Send Test Email to confirm setup.

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🛠 Troubleshooting Tips

• Double-check SMTP username and password accuracy.

• Verify port and encryption match your provider’s requirements.

• Ensure firewalls allow outbound SMTP connections.

• If test emails fail, check your provider’s rate limits or consider using Reluxity’s mail server option.